Terms And Conditions

Introduction

This document defines the terms and conditions of our working relationship. Unless otherwise agreed to in writing by both the parties, by placing an order with Phathus Designs (Pty)Ltd, you confirm that you are in agreement with and bound by the terms and conditions below.

Definitions

As used herein and throughout this Agreement:

“Agreement” means the entire content of this Basic Terms and Conditions document, the Proposal document(s), Schedule(s), together with any other Supplements designated below, together with any exhibits, schedules or attachments hereto.

“Content” means all materials, information, photography, writings and other creative content.

“Copyrights” means the property rights in original works of authorship, expressed in a tangible medium of expression, as defined and enforceable under South African and International Copyright Law.

“Deliverables” means the services and work product specified in the Proposal to be delivered by Phathus Designs (Pty)Ltd to the CLIENT, in the form and media specified.

“Services” means all services and the work product to be provided to Client by Phathus Designs (Pty)Ltd as described and otherwise further defined.

“Trademarks” means trade names, words, symbols, designs, logos or other devices or designs used in the Final Deliverables.

“Ongoing Management” means the ongoing work to keep the website functioning and secure. This includes, but is not limited to: data management, backups, maintenance, upgrades and software patches.

General Terms

Services you can can rely on Phathus Deisgns (Pty)Ltd’s number one priority is to offer the CLIENT a professional web service, which may include, but is not limited to web design, hosting, domain registration/renewal, maintenance, online advertising management, search engine optimization, social media marketing and graphic design.

Authorisation

The CLIENT authorizes Phathus Designs (Pty)Ltd to perform the services outlined in this agreement on the CLIENTS’ behalf, which may include, but is not limited to, registering their domain, accessing their hosting account and disk space, creating databases and applications, managing their online advertising, and submitting their project to search engines

Agreement Scope

Services supplied, costs and rates are limited to what is specifically set forth in the service package agreement. Any additional services will require an additional agreement. Our agreement is for the full package containing various services.

Should the CLIENT not utilize all services offered within the complete package, the CLIENT will still be liable for the full payment for the complete package.

Costs and Fees

Changes and additions outside of the scope of this document will be quoted and invoiced to the CLIENT. The CLIENT will be advised of all costs, changes and additions before commencement of the additional work. Fees for professional services do not include outside purchases such as, but not limited to, software licensing, copyright licensing, photography, color printouts, illustrations or courier service. Additional expenses are itemized on each invoice.

Production Schedules

Production schedules will be established and adhered to by both the CLIENT and Phathus Designs(Pty)Ltd. Where production schedules are not adhered to by the CLIENT, final delivery date or dates will be adjusted accordingly. Additional costs may be charged for CLIENT delays, if the delays result in an increase in time to manage or deliver the services.

Payment

The CLIENT agrees to pay Phathus Designs (Pty)Ltd in accordance with the terms specified in each proposal/estimate. Payment will be due from the date of signing the agreement.

If the CLIENT fails to pay any invoice, Phathus Designs (Pty)Ltd reserves the right to withdraw the website and associated materials or refuse completion and/or delivery of work until past due balances are paid. All materials or property belonging to the CLIENT, as well as work performed, may be retained as security until all just claims against the CLIENT are satisfied. The CLIENT is responsible for any debt collection, legal or court fees which may come due.

In the event of cancellation of the project prior to completion, the CLIENT will be liable for 1 month’s payment as per the 30 day cancellation notice.

Confidentiality

Phathus Designs (Pty)Ltd will not disclose to any third party or use, other than for the purposes of this agreement, any knowledge or information imparted to or obtained by it during or in connection with the fulfilment of this agreement, which is of a secret or confidential nature relating to the business, equipment, processes, products, services or business strategies offered or employed by the CLIENT. This obligation of confidence will cease to apply in relation to information that Phathus Designs (Pty)Ltd is required to disclose by any law, or which becomes part of the public domain other than as the result of a breach by Phathus Designs (Pty)Ltd of its obligations of confidence under this Agreement.

Outsourcing

If need to, Phathus Designs (Pty)Ltd reserves the right to outsource any specific project requirements to insure that the terms of this agreement are met. Any subcontractors or external suppliers will be bound to the terms of this agreement.

Promotion

Phathus Designs (Pty)Ltd is confident that the CLIENT’s expectations will be exceeded and as such is notifying the CLIENT that Phathus Designs (Pty)Ltd reserves the right to use the CLIENT’s website, associated graphics and any unused ideas and development in the promotion of Phathus Designs (Pty)Ltd services or any design competitions. CLIENT agrees to allow Phathus Designs (Pty)Ltd to retain a credit and link from the footer of the website.

Copyright

The CLIENT is responsible for all trademark, service mark, copyright and patent infringement clearances. The CLIENT is also responsible for arranging, prior to publication, any necessary legal clearance of materials Phathus Designs (Pty)Ltd uses for this project. The CLIENT indemnifies Phathus Designs (Pty)Ltd against any loss or damage arising directly or indirectly from any unauthorized use of photographs, text, or other Intellectual Property not under copyright ownership of the CLIENT.

Ownership / Project Copyright

Phathus Designs (Pty)Ltd reserves all rights over working source files, databases and owns full ownership of the website and design. The CLIENT will not have access to the Control Panel, Database or FTP, unless otherwise agreed to.

Open Source Software

Phathus Designs (Pty)Ltd makes extensive use of open source software and components to supply websites and services to the CLIENT. Phathus Designs (Pty)Ltd will not charge additional licensing fees on open source software.

The CLIENT indemnifies Phathus Designs (Pty)Ltd against any loss or damage arising directly or indirectly from any failure of software supplied to the CLIENT.

All software and components not developed by Phathus Designs (Pty)Ltd retain the original license and terms associated with them. Phathus Designs (Pty)Ltd cannot assign any rights to the CLIENT and the CLIENT agrees to be bound by the original Author’s terms.

Force Majeure/ Nature

Phathus Designs (Pty)Ltd shall not be deemed in breach of this Agreement if Phathus Designs (Pty)Ltd is unable to complete the Services or any portion thereof by reason of fire, earthquake, labor dispute, act of God, death, illness or incapacity of Phathus Designs (Pty)Ltd or any local, provincial, national or international law, governmental order or regulation or any other event beyond Phathus Designs (Pty)Ltd’s control (collectively, “Force Majeure Event”). Upon occurrence of any Force Majeure Event, Phathus Designs (Pty)Ltd shall give notice to the CLIENT of its inability to perform or of delay in completing the Services and shall propose revisions to the schedule for completion of the Services.

Limitation of Liability

The services and the work product of Phathus Designs (Pty)Ltd are sold “as is.” In all circumstances, the maximum liability of its Designers, Directors, Officers, Employees, Design Agents and Affiliates (“Phathus Designs (Pty)Ltd parties”), to the CLIENT for damages for any and all causes whatsoever, and the CLIENT’s maximum remedy, regardless of the form of action, whether in contract, tort or otherwise, shall be limited to the net cost of this project as specified in this Agreement. In no event shall Phathus Designs (Pty)Ltd be liable for any lost data or content, lost profits, business interruption or for any indirect, incidental, special, consequential, exemplary or punitive damages arising out of or relating to the materials or the services provided by Phathus Designs (Pty)Ltd even if Phathus Designs (Pty)Ltd has been advised of the possibility of such damages, and notwithstanding the failure of essential purpose of any limited remedy.

Termination / Cancellation

Phathus Designs may terminate this Agreement with immediate effect giving written notice to the other of such termination. The CLIENT may terminate the agreement providing 30 days written notice. The CLIENT will be liable for final payment during the 30 days notice period and all other outstanding balances. The CLIENT shall assume responsibility for collection of all legal fees necessitated by default in payment.

Domain Names

All domain names are legally owned by the CLIENT. All domain name registrations are subject to availability and registration rules. Phathus Designs (Pty)Ltd will manage the domain name(s) on behalf of the CLIENT unless the CLIENT requests in writing that the CLIENT manages their own domain(s) and payment of fees.

The CLIENT indemnifies Phathus Designs (Pty)Ltd against any loss or damage arising directly or indirectly from any failure of services related to domain renewals, registrations, domain name trademarks.

Hosting

Phathus Designs (Pty)Ltd doesn’t provide hosting services but will offer the suggested hosting package required for the CLIENT’s project.
The CLIENT is liable to make use of their own hosting provider, the CLIENT will be responsible for contacting the chosen host for support relating to hosting matters & ensure that Phathus Designs (Pty)Ltd will have the correct hosting environment needed for the project. Phathus Designs (Pty)Ltd will charge for costs incurred liaising with the hosting company and supporting the CLIENT with hosting related issues. 

Testing and Acceptance of the Website

Once the project has, in the opinion of Phathus Designs (Pty)Ltd been completed, Phathus Designs (Pty)Ltd will notify the CLIENT either verbally or in writing, and provide the CLIENT with an opportunity to test and review the website. If the CLIENT determines that the website does not comply with the Project Components agreed to in this document, Phathus Designs (Pty)Ltd agrees to carry out any necessary and reasonable modifications.

Client Responsibilities

If the CLIENT or an agent of The CLIENT other than Phathus Designs (Pty)Ltd attempts to update, edit or alter the site’s template, infrastructure, source files or hosting management in a way that causes damage to individual pages or the site’s architecture, time to repair web pages will be assessed at our STANDARD or OVERTIME hourly rate, and is an additional cost above the costs outlined in the agreement.

Errors and Omissions

It is Phathu Designs (Pty)Ltd’s responsibility to carefully check for accuracy in all respects, ranging from spelling, technical illustrations and ensure an overall error free environment. However Phathus Designs (Pty)Ltd is not liable for errors or omissions. The CLIENT indemnifies Phathus Designs (Pty)Ltd against any loss or damage arising directly or indirectly from any errors and omissions.

Updates/Changes

Phathus Designs (Pty)Ltd offers Monthly Maintenance as set out in the service package agreement. Phathus Designs (Pty)Ltd will ensure that any maintenance work is attended to within 48 working hours from date of receiving the instructions from the CLIENT.

Copy, Images and Branding

All text must be supplied in digital format that can be copied and pasted. Phathus Designs (Pty)Ltd will not re-type/type-out any text found in any non-editable file format.

Graphics and photographs are to be supplied in digital format on EMail, File Transfer, Flash Drive. Photographs must not exceed a file size of 5mb each (unless by prior arrangement). Larger files will incur an extra cost due to increased time in processing.

All logos and branding must be provided in an industry standard vector format.

Fraud/Scam

Should there be any allegations against the CLIENT regarding illegal activity on the website eg, using the website to scam users/ fraud clients, Phathus Designs will have the right to terminate the website with immediate effect. It is the CLIENTS responsibility to provide Phathus Designs (Pty)Ltd with proof that such allegations are false, before the website will be activated

OUR PARTNERS

For us to remain ahead of the game we partner with the organizations who are the industry trend setters and developers of the best technology solutions for business. Through our partnerships we are able to strengthen our offers, deliver the best service and provide better pricing to our clients.